Privacy Policy

Effective Date: January 14, 2024

At LYFE Journey, your privacy is a top priority. We are committed to safeguarding your personal data and maintaining your trust. This Privacy Policy explains in detail what information we collect, why we collect it, how we use it, and how we protect it. By using our website http://lyfejourney.my.id, you agree to the terms of this policy.

1. Who We Are

LYFE Journey is a multipurpose business platform offering services across Legal, HR, F&B, Procurement, and more. Our website allows users to interact with our services, submit personal data, and make secure online payments.

Our contact details:

  • Website: http://lyfejourney.my.id
  • Email: mail@lyfejourney.my.id
  • Contact page: http://lyfejourney.my.id/contact-us/
  • Phone: +62 851-7999-1431

2. What Personal Data We Collect and Why

We collect personal information from users for various legitimate business purposes. This includes data that you voluntarily provide via contact forms, service inquiries, payment checkouts, and newsletters. The information we collect includes:

  • Full name – to identify and address you properly
  • Email address – for communication, notifications, and updates
  • Phone number – for urgent communication and service support
  • Residential address – for billing or delivery purposes if applicable
  • Age or date of birth – to verify eligibility for certain services
  • Payment and transaction details – to process your orders securely

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health-related data.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To process and fulfill payments and transactions made through our website
  • To send you confirmations, updates, and service-related communications
  • To respond to your inquiries or support requests
  • To deliver personalized promotions, newsletters, and special offers
  • To comply with legal obligations, such as taxation or record keeping

We only use your data for the purpose for which it was collected. We do not use your data for profiling, automated decision-making, or any purpose unrelated to your service with us.

4. Payments and Financial Data

When you make a payment through our website, your transaction is handled by secure, PCI-DSS compliant third-party payment processors. LYFE Journey does not store your credit or debit card information directly. We only retain transaction records for accounting and legal compliance.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to any third parties. However, we may share limited information with trusted third parties such as:

  • Payment service providers – for secure transaction processing
  • Legal or government authorities – when required by law or court order
  • Service providers who support our operations (e.g. hosting, email delivery)

All third parties are required to protect your information and may not use it for any purpose other than delivering our services.

6. How We Protect Your Information

We take the security of your personal data seriously. We implement appropriate technical and organizational measures including:

  • Secure SSL encryption for data transmission
  • Access control to our systems and platforms
  • Regular data backups and threat monitoring

While we take every reasonable step to protect your data, no method of transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal data:

  • The right to access the personal information we hold about you
  • The right to request corrections if the information is inaccurate
  • The right to request deletion of your personal data
  • The right to withdraw your consent at any time

To exercise any of these rights, please contact us via mail@lyfejourney.my.id. We will respond within 14 business days.

8. Use of Cookies

Our website uses cookies – small text files stored in your browser – to enhance user experience and website performance. These cookies help us:

  • Remember your preferences
  • Understand how users navigate our website
  • Deliver relevant content and services

You can choose to disable cookies in your browser settings, although some website features may not function properly as a result.

9. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect or store personal data from anyone under 18 years of age. If we learn that we have collected such information, we will delete it immediately.

10. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in our practices, legal obligations, or technology. When we make changes, we will post the updated policy on this page with the new effective date.

11. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your data, please contact us through the following:

  • Email: mail@lyfejourney.my.id
  • Contact Form: http://lyfejourney.my.id/contact-us/
  • Phone: +62 851-7999-1431

12. Data Storage Duration

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

13. Data Accuracy

We strive to ensure that your personal data is accurate and up to date. You are encouraged to update your information by contacting us if there are changes.

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. Please review their privacy policies.

15. Consent

By using our website and services, you consent to the terms of this Privacy Policy and the processing of your personal data as described herein.

16. International Users

If you are accessing our site from outside Indonesia, please note that your information may be transferred, stored, and processed in Indonesia where our servers are located.

17. Policy Enforcement

We monitor compliance with this Privacy Policy and will take action against any misuse or unauthorized access to personal data.

18. Breach Notification

In the event of a data breach that may pose a high risk to your rights and freedoms, we will notify you and the appropriate authorities in accordance with legal requirements.

19. Opt-Out Options

You may opt-out of receiving marketing emails or newsletters at any time by clicking the unsubscribe link or contacting us directly.

20. Account Deletion

You may request deletion of your account and associated data by contacting us. Certain records may be retained for legal or administrative purposes.

21. Changes in Ownership

If LYFE Journey undergoes a business transition, such as a merger or acquisition, your data may be transferred to the new entity in accordance with applicable laws.

22. Social Media

If you interact with us via social media platforms, your interactions may be governed by the privacy policies of those platforms in addition to this policy.

23. User Responsibility

Users are responsible for maintaining the confidentiality of their login credentials and ensuring the accuracy of their submitted data.

24. Anonymous Data

We may use aggregated or anonymized data for analytics and business development, which does not identify individuals and is not subject to this policy.

25. Legal Compliance

We comply with all applicable privacy and data protection laws of Indonesia and other jurisdictions where we operate.

26. Feedback

We welcome your feedback regarding our privacy practices and encourage you to share any suggestions or concerns with us directly.

27. Security Awareness

We promote a culture of data protection and conduct regular training for staff to ensure security awareness and compliance.

28. Advertising

We may use limited advertising technologies for outreach. These do not involve selling or sharing your personal information with ad networks.

29. Offline Data Collection

Information collected through offline means (e.g., physical forms, in-person events) is also covered under this Privacy Policy.

30. Governing Law

This Privacy Policy is governed by the laws of the Republic of Indonesia. Any disputes arising shall be resolved in accordance with applicable local laws.