Effective Date: 1 January 2025
Thank you for shopping with us at LYFE Journey. We are committed to providing you with the highest quality products and services. This Refund Policy outlines the circumstances under which refunds may be issued, as well as the procedures for requesting one.
1. Refund Eligibility
You may be eligible for a refund under the following conditions:
- The product or service received is defective, damaged, or significantly different from the description provided.
- An incorrect item or service was delivered to you.
- You are dissatisfied with a digital product or service and request a refund within a specified time frame (up to 7 days from purchase).
2. Non-Refundable Items
Certain products and services are not eligible for refunds, including:
- Digital content or services that have been accessed, downloaded, or used.
- Items clearly marked as “non-returnable” or “non-refundable” at the time of purchase.
- Customized or personalized items that are made to order.
- Services that have already been fulfilled or partially completed.
3. How to Request a Refund
To request a refund, please contact our customer support team at mail@lyfejourney.my.id within 7 days from the date of your purchase. Include the following information:
- Your full name and contact information.
- Order number and date of purchase.
- A detailed explanation of the issue or reason for the refund request.
- Any relevant supporting documents (e.g., photos of damaged goods, screenshots of service errors).
4. Refund Processing
Upon receiving your request, we will evaluate it and respond within 3 business days. If approved, the refund will be issued to your original method of payment. Please allow up to 7–10 business days for the refund to be reflected in your account, depending on your bank or payment provider.
5. Late or Missing Refunds
If you haven’t received a refund within the expected timeframe:
- First, check your bank or e-wallet account again.
- Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
- If you’ve completed these steps and still haven’t received your refund, please reach out to us at mail@lyfejourney.my.id.
6. Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please initiate a return (if applicable), request a refund, and place a new order for the desired item.
7. Policy Updates
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
8. Contact Us
If you have any questions or concerns about this Refund Policy, please don’t hesitate to contact us at:
- Email: mail@lyfejourney.my.id
- Phone: +62 851-7999-1431
- Website: https://lyfejourney.my.id